FAQ

Frequently Asked Questions

Here's a list of frequently asked questions. Click the down arrow to learn more.

Do You Sell to the Public?

 Do you sell to the Public or just other Businesses?

Yes! We will happily sell to anyone in Australia, whether you are a home user, hobbyist or a business and there is no minimum order requirement. However please keep in mind that we are a wholesaler so we don't have the same systems such as a showroom or retail point of sale facilities, so if you want to visit our Sydney premises, please ensure you make an appointment (see the Do You Have a Showroom section further down the page) .  We are open Monday to Friday 8am to 5pm only.

Cutting and Tapping

 Do you offer a cut to length or profile tapping service?

Yes! Just go to our Profile Cutting or Profile Tapping web store products and add the number of Cuts or Taps that you require. Each Cut or Tap is $3.00 each +GST. You can also email us a Cutting List to describe your cutting requirements.

Can I buy less than 6.0 metres of profile?

 I only want a small section of profile. Do I have to buy a full 6.0 metre bar?

Unfortunately we only sell full 6.0 metre bars of profile, otherwise we would have too much waste as we cut odd pieces of profile from a bar. However as we are using t-slot profile ourselves on our own equipment and occasionally we may have a small off-cut available of some of the common profiles (40x40, 40x80, 45x45 or 45x90). We may occasionally sell these off-cuts if they are not required in our manufacturing - however we do not offer any guarantee that a specific profile will be available at any given time or for any requested length and our sale of off-cuts is solely at our discretion. If a suitable off-cut is available, the price will be the Per Metre cost of the profile PLUS 30% (which covers our labour to search for an appropriate off-cut). GST. Freight and cutting costs will also apply.

Shipping / Freight

Why can't I pay for freight online? What will freight cost?

We sell everything from a small packet of t-nuts to large shipments of several tonnes of Profile. As there are so many variables affecting freight costs, simply trying to utilise basic online freight calculators to estimate the shipping cost at check-out has proven to give a false shipping cost (over estimate). As freight costs are affected by variables such as the Actual Weight; or the Volumetric Weight; or the Maximum Length of the shipment; or the type of packaging (carton, satchel, skid or pallet); and the physical delivery destination, the final shipping costs are extremely variable and cannot be accurately estimated until we receive your final order. Therefore the most cost effective approach is to use your confirmed order to obtain a shipping quote.

We always aim to communicate your freight quote on the same business day for orders received up to 3pm, however for larger orders or for remote area delivery, it may be up to 48 hours before we can advise on a freight cost. Up until the point that you pay for the order, you always retain the right to accept or decline our freight quote, or cancel your order altogether if the freight is too expensive. If you accept our freight quote, we will then issue you with a Tax Invoice inclusive of the products, services, freight and GST. Once your order has been paid, any changes to the order, including a cancellation may attract additional fees. Please see our Terms and Conditions of Sale

Don't forget that if you are in Queensland, Victoria or South Australia, our local distributor will dispatch your order - helping to minimise the freight costs. All other orders will be dispatched from our Sydney warehouse.

Can I Pay Online?

Why can't I pay for my order online?

As the majority of customers want their order delivered and because the freight costs are highly variable (see above), we have decided to remove the online payment system from our web store. Similarly we have found that orders that require Profile Cutting need to be carefully reviewed to ensure that you have calculated the correct number of cuts required to achieve your preferred lengths and the most efficient use of the 6.0 metre bar of profile. This allows us to confirm final cutting (and tapping) costs and issue a Tax Invoice inclusive of the products, services, freight and GST.

Credit Card and EFT Payments

Do you accept Credit Card Payments? 

Yes! We accept either Visa or MasterCard and utilise the eWay secure payment portal for payments taken over the phone or the Square point of sale payment system if paying in person. Credit card transactions that are >$1,000 (inclusive of all products, services, freight and GST) will incur a 2.4% credit card payment surcharge. This surcharge represents the actual external cost to us of accepting a credit card payment and excludes any of our internal costs. Payments greater than $1,000 are exempt from the credit card surcharge. If you want to avoid the credit card surcharge we also accept EFT payments via online banking (see below). For further information about the secure eWay payment portal and our Terms and Conditions of Sale, please click HERE.

Do you accept EFT Payments?

Yes! We accept EFT payments and no surcharge applies. Our Bank Account details will be shown on your Tax Invoice. We bank with ANZ and receipt of your cleared payment will depend on how your bank processes payments to ANZ. Most payments lodged before 5pm on a business day will clear to our Account the next business day, however it occasionally takes 2 or rarely 3 days to clear the payment.

Please note that Orders will not be dispatched until full, cleared payment has been received (including clearing the EFT payment into our bank account).

Victoria, South Australia and Queensland customers

For VIC, SA and QLD customers, please contact our local distributors for their payment terms. Contact details are available HERE.

PayPal, Cash or Cheque

Do you accept PayPal Payments? 

No we do not accept PayPal. You can pay for your order by EFT or Credit Card (see above).

Do you accept Cash Payment?

We prefer not to be paid in cash as we are not a retail outlet and don't have cash handling facilities. However, by prior agreement, you can pay for your order with Cash if collecting from our Sydney warehouse. If paying by cash you must advise us in advance and we ask that you bring the correct amount as we have limited cash handling facilities. For VIC, SA and QLD customers, please contact our local distributors for their payment terms.

Do you accept Cheques?

No we do not accept a Cheque under any circumstances. Please arrange payment via EFT or Credit Card. For VIC, SA and QLD customers, please contact our local distributors for their payment terms.

Out of Stock items

When will you have more stock?

There are two scenarios why an items is shown as Out of Stock on our Web Store:

  1. This is an item that we routinely stock and we have simply sold out. We will normally add a note for these items and give an approximate indication of when more stock will arrive. Normally the worst case scenario is 8 weeks (sea freight) to re-stock profiles or large accessories, or 1 week for small/ medium accessories (air freight).
  2. The item is not routinely stocked here in Australia and is classified as a "Special Order Item". The product listing will generally state that this is a Special Order Item and will list the minimum order requirements or other information about the product. In general we will only order these items for specific projects or customers and with minimum order quantities. Shipping time frames will depend on the item and quantity.

For both cases, we suggest you give us a call on 02 9707 5800 or send an email to discuss your requirements.

Can you provide me a written quote?

Can you provide me a written quote?

For Materials Only, Cutting and Tapping Sales:

No. To keep our costs down we do not supply written quotes for the purchase of  aluminium profile, accessories, cutting and tapping as all of our prices are published online at our web store. If you require a written quote, you can add all the items you want to purchase to your Shopping Cart which will give you a total cost. Prior to submitting your order, you can simply print this page (Use Ctrl+P on your keyboard) if you want a written record of your proposed order.

For built structures such as machine guards, machine frames, workstations etc

Yes. If we are supplying engineering design and project management expertise, trade labour, materials and installation and commissioning services, we will always provide you with a written quote that outlines the scope of work, exclusions, delivery schedule, payment terms, warranty and more. Simply send us an EMAIL with the details of your project and we will contact you to arrange a site visit and/or quote.  

Can you build my Structure?

I have a design. Can you build the structure for me?

Yes! We are happy to quote Trade Labour and Materials to build your structure according to your design. We will need a CAD drawing/s that includes all dimensions and instructions. We can build the structure and have it fully assembled ready for dispatch, or in most circumstances we can "flat pack" the structure for ease of shipping and ready to be assembled by you on your site.

I have an idea but no design. Can you design and build the structure for me?

Yes! We have a team of mechanical and automation engineers and tradespeople who are very experienced at designing, manufacturing and commissioning everything from small static structures, to large multi-million dollar turnkey projects. We are happy to quote for Engineering Design and Project Management, Trade Labour and Materials to design and build your structure. If required, we can even install and commission the structure at your site. Simply send us an EMAIL with the details of your project and we will contact you to arrange a site visit and/or quote.

Do you have a Showroom?

Can I come and look at the Profiles in your Sydney Showroom?

Yes and No. We are a Manufacturer and Wholesaler so we don't have a retail sales desk or showroom as such. We do have a small display unit in our Reception area that showcases some of the most commonly used profiles and accessories. You are welcome to come and visit us to look at these profiles however you must make make an appointment to ensure we have the appropriate staff member available to assist with your enquiry. Please note we are only open Monday to Friday from 8am to 5pm.

For VIC, SA and QLD customers, please contact our local distributors.  Contact details are available HERE.

I would like a Catalogue

How do I get a printed Catalogue mailed to me?

Just send us an EMAIL asking for one of our Catalogues and we will pop one in the mail!

Are your Machine Guards and Safety Fences OHS compliant?

Are your Machine Guards and Safety fences compliant with all relevant Australian OHS legislation?

The short answer is yes. We will not sell you a machine guard or safety fence that does not comply with all relevant Australian design standards or workplace health and safety legislation. Even if you offer to pay for us to build something that won't comply, we simply cannot agree to provide a non-compliant machine guard or safety fence. Why? Most importantly because we strongly believe that safety should be every businesses number one priority and so in good conscience we simply cannot agree to supply a non-compliant structure. Secondly if we did supply a non-compliant structure, we will most likely be held jointly liable for any injury that occurred and knowingly supplying a non-compliant structure would void our insurance and see our business at a severe risk.

Advice about Clean Rooms and High Altitude Training cells

Can you advise us how to optimise our Clean Room or High Altitude Training cell?

Yes, but only to a limited extent. In both cases we strongly suggest that you bring a design to us that has been confirmed as being workable as a clean room or high altitude training cell. We can then work with you and your team to ensure the structure we build will meet the design requirements, including where necessary, to make suggestions to improve the structural integrity of the structure.