PROFILIUM advises that due to COVID lockdowns in Sydney, order processing will be delayed and local pick-ups are not permitted.
July 2021 – COVID update
Last updated 19 July 2021
Open for business with limited resourcing
The NSW Government announced further COVID-19 restrictions announced on Saturday 17 July. These rules affect the Greater Sydney Metro area and more importantly, the Canterbury-Bankstown (where we are located), Liverpool and Fairfield local government areas (we have staff who live in these areas).
We therefore advise customers to expect further delays with order processing. As we are a key industry that supports the food, beverage and health sectors, we are currently permitted to remain open, however the situation is rapidly evolving on a daily basis. However, we have been significantly impacted by the restrictions on the movement of our staff between local government areas and the requirement to move office staff to working from home.
Longer delays than previously announced may result from these new COVID rules. This is an ever evolving situation and we ask our customers to remain patient regarding the processing of your orders. As always we aim to process and dispatch orders in the shortest time possible, but we ask for your understanding if delays result.
Enquiries and Order Processing delays
We apologise that due to strict COVID lockdown requirements in Sydney resulting in reduced staff at our premises, that order processing will be delayed.
Enquiries, invoicing, order preparation and dispatch functions will all be affected.
While we will aim to answer all enquiries and to process orders as quickly as possible, please allow additional time for responses and order dispatch.
We apologise for any delays, which as you can appreciate, are outside our control due to the COVID lockdown.
Order collection/ pick-ups
Profilium is temporarily suspending the collection or pick-up of orders by Customers from our Sydney premises.
Our premises are located in the Canterbury-Bankstown LGA which has been identified by NSW Health as a COVID area of concern and we are also bordered by the Liverpool, Fairfield and Sutherland LGA’s which are also areas of concern.
As a result, all orders from 7 July onwards will be dispatched by courier only.
Face to face appointments cancelled
Similar to the above, we have cancelled all face to face internal and external appointments with customers until further notice.
Walk-ins are not permitted.
We have ZOOM and other video conferencing facilities available for our staff, so if you would like to speak face to face with our team, please contact us via email to arrange an online meeting.
The operational changes listed above DO NOT affect our Melbourne partner or customers.