Frequently Asked Questions

Here's a list of frequently asked questions. Click the down arrow to learn more.

IMPORTANT 9 July 2021: Please note that as a result of the stricter COVID lock-down provisions in place in Sydney, customers may no longer collect orders from our premises in Sydney. All Sydney-based orders will be shipped via courier only. Please also read the When will my order be ready? section below.

Do You Sell to the Public?

 Do you sell to the Public or just other Businesses?

Yes! We will happily sell to anyone in Australia, whether you are a home user, hobbyist or a business and there is no minimum order requirement. However please keep in mind that we are a wholesaler so we don't have the same systems such as a showroom or retail point of sale facilities, so if you want to visit our Sydney premises, please ensure you make an appointment (see the Do You Have a Showroom section further down the page) .  We normally have sales staff available Monday to Friday 8am to 5pm only (please note our workshop closes at 3pm Mon-Thurs and at 12.30pm on Fridays).

Cutting and Tapping

 Do you offer a cut to length or profile tapping service?

Yes! Just go to our Profile Cutting or Profile Tapping web store products and add the number of Cuts or Taps that you require. Each Cut or Tap is $3.00 each +GST. You can also email us a Cutting List to describe your cutting requirements.

How accurate is your saw?

Our high speed, dedicated aluminium saw has a laser cutting guide that can be set to  +/- 0.5 mm accuracy. As the saw will consume profile with each cut, please allow 5 mm of waste per cut.

How do you tell us about your Cutting Requirements?

  1. Place your order online via our web store. This will generate an Order ID Number.
  2. For simple instructions, during the Check-Out process you will see a “Comments” field. Simply add a message in the Comments field with your cutting instructions here. For example: Cut 6.0 metre bar into 3 x 2.0 metre lengths, OR
  3. For more complex cutting instructions, after Check-Out please Download our Cutting List Worksheet and email your Cutting instructions along with your Online Order ID number to sales@aluminiumprofile.com.au  We will receive your two emails – an automated Order Confirmation and the email you send with your Cutting Instructions.
  4. Once the Cutting instructions are received we will have our trades team check them and verify the number of cuts when sending your invoice.
  • Please note that we will not begin cutting profiles until cleared payment has been received, and
  • Cut to Length Profiles cannot be returned or exchanged. 
  • For further information, please read our Terms and Conditions of Sale.

Can you provide a written quote?

Can you provide a written quote?

For Materials Only, Cutting and Tapping Sales:

No. We do not provide written quotes for Materials sales as the Online Web Store does this for you.  To keep our costs down and because our prices are already shown online, we do not supply written quotes for the purchase of aluminium profile, accessories, cutting and tapping as all of our prices are published online at our web store. If you require a quote, you can add all the items (including cutting, drilling or tapping quantities) you want to purchase to your Shopping Cart which will give you a total cost. Prior to submitting your order, you can simply print this page if you want a written record of your proposed order (Hint: Use Ctrl P on your keyboard).

For built structures such as machine guards, machine frames, conveyors, jigs, workstations etc

Yes. If we are supplying engineering design and project management expertise, trade labour, materials and installation and commissioning services, we will always provide you with a written quote that outlines the scope of work, exclusions, delivery schedule, payment terms, warranty and more. Simply send us an EMAIL with the details of your project and we will contact you to arrange a site visit and/or quote.

Can I buy less than 6.0 metres of profile?

 I only want a small section of profile. Do I have to buy a full 6.0 metre bar?

Unfortunately we only sell full 6.0 metre bars of profile, otherwise we would have too much waste if we had to cut odd random pieces of profile from a bar. However as we are using t-slot profile ourselves on our own equipment and occasionally we may have a small off-cut available of some of the common profiles (40x40, 40x80, 45x45 or 45x90). We may occasionally sell these off-cuts if they are not required in our manufacturing - however we do not offer any guarantee that a specific profile will be available at any given time or for any requested length and our sale of off-cuts is solely at our discretion. If a suitable off-cut is available, the price will be the Per Metre cost of the profile PLUS 30% (which covers our labour to search for an appropriate off-cut). GST, freight and cutting costs will also apply.

How much will Shipping Cost?

Why can't I pay for Shipping  online? 

We sell everything from a small packet of t-nuts to large shipments of several tonnes of Profile. As there are so many variables affecting shipping costs, simply trying to utilise basic online freight calculators to estimate the shipping cost at check-out has proven to inflate the shipping costs. As shipping costs are affected by variables such as the Actual Weight; or the Volumetric Weight; or the Maximum Length of the shipment; or the type of packaging (carton, satchel, skid or pallet); and the physical delivery destination, the final shipping costs are extremely variable and cannot be accurately estimated until we receive your final order. Therefore the most cost effective approach is to use your confirmed order to obtain a shipping quote.

We always aim to communicate your shipping quote on the same business day for orders received up to 2pm, however for larger orders or for remote area delivery, it may be up to 48 hours before we can advise on a shipping cost. Up until the point that you pay for the order, you always retain the right to accept or decline our shipping quote, or cancel your order altogether if the shipping cost is too expensive. If you accept our shipping quote, we will then issue you with a Tax Invoice inclusive of the products, services, shipping and GST. Once your order has been paid, any changes to the order, including a cancellation may attract additional fees. Please see our Terms and Conditions of Sale

Don't forget that if you are in Victoria or South Australia, our local distributor will dispatch your order - helping to minimise the shipping costs. All other orders will be dispatched from our Sydney warehouse.

Can I Pay Online?

Why can't I pay for my order online?

No.  As the majority of customers want their order delivered and because the shipping costs are highly variable (see above), we have decided to remove the online payment system from our web store. Similarly we have found that orders that require Profile Cutting need to be carefully reviewed to ensure that you have calculated the correct number of cuts required to achieve your preferred lengths and the most efficient use of the 6.0 metre bar of profile. This allows us to confirm final cutting (and tapping) costs and issue a Tax Invoice inclusive of the products, services, shipping and GST.

Do you accept Credit Card, EFT, PayPal, Cash or Cheque Payments

Do you accept Credit Card Payments? 

Yes we accept either Visa or MasterCard only. We do not accept American Express (AMEX) or Diners Club (DC) cards.

To process your payments we utilise the eWay secure payment portal for payments taken over the phone or the Square point of sale payment system if paying in person. Credit card transactions less than $1,000 (inclusive of all products, services, freight and GST) will incur a 2.4% credit card payment surcharge. Please note that due to recent changes in the way Banks manage credit card transactions taken remotely over the phone or via the internet, we may require you to provide additional credit card authorisation documentation for transactions over $1,000.00. This is a requirement of the Banks to minimise the risk of fraudulent transactions - we apologise in advance for this additional step.

As per Federal Government legislation, the credit card surcharge represents the actual external cost to us of accepting a credit card payment and excludes any of our internal costs. If you want to avoid the credit card surcharge we also accept EFT payments via online banking (see below). For further information about the secure eWay payment portal and our Terms and Conditions of Sale, please click HERE.

Do you accept EFT Payments?

Yes. We accept EFT payments and no surcharge applies. Our bank account details will be shown on your tax invoice. We bank with ANZ and receipt of your cleared payment will depend on how your bank processes payments to ANZ. Most payments lodged before 5pm on a business day will clear to our account the next business day, however it occasionally takes 2 or rarely 3 days to clear the payment.

Please note that Orders will not be dispatched until full, cleared payment has been received (including clearing the EFT payment into our bank account).

Victoria and South Australia customers

For VIC and SA customers, please contact our local distributors for their payment terms. Contact details are available HERE.

Do you accept PayPal?

No we do not accept PayPal. You can pay for your order by EFT or Credit Card (see above).

Do you accept Cash Payment?

Whilst we will of course accept cash if necessary, we prefer not to be paid in cash as we are not a retail outlet and don't have retail cash handling facilities. However, by prior agreement, you can pay for your order with cash if collecting from our Sydney warehouse. If paying by cash please advise us in advance and we ask that you bring the correct amount as we have very limited cash handling facilities to give change. For VIC and SA customers, please contact our local distributors for their payment terms.

Do you accept Cheques?

No we do not accept a cheque under any circumstances (including bank cheques). Please arrange payment via EFT or Credit Card. For VIC and SA customers, please contact our local distributors for their payment terms.

When will my order be ready?

When can I pick up my order/ when will it be available for freight dispatch?

UPDATE: 9 JULY 2021: We are currently experiencing extremely high volumes of orders and enquiries. Coupled with the new Sydney COVID restrictions that have reduced the number of staff at our premises, the invoicing, order preparation and dispatch process has extended. Currently order processing may take up to 5 to 7 business days (depending on date of cleared payment) until dispatch so we ask that you please factor this into your project timelines. Please keep in mind that nearly every order we receive requires customised cutting, drilling and tapping and we have to take care to ensure each order is prepared as per the customer's requirements. We sincerely apologise for these delays and we are trying to prepare and dispatch orders as quickly as possible.

We understand customers want to get their profile as soon as possible and we try our best to dispatch orders as quickly as possible. The reality is that most orders are ready for dispatch the next business day following receipt of cleared payment. Larger orders or those with complex cutting, drilling or tapping may take 2 or 3 business days from cleared payment. Several factors affect the time of dispatch including:

  1. Orders not placed online. If you send an order via email or the phone and not via our Online Store it will take longer as we have multiple additional steps to create the order in our system. One of the biggest factors in delaying an order is we are not given a Part Number. Frequently we are told something like "M8 Screws" or "Clamping Angles" but there are 13 different options for M8 screws and 17 different clamping angles, so orders without our Part Number included will always take longer to prepare for dispatch.
  2. Orders are not prepared until, full cleared payment has been received. If your order is urgent, Credit Card payment is the best option.
  3. Incomplete orders are common. We routinely have customers asking us to add or delete items, especially cutting, or who change their mind about freight. We are always very happy to oblige with helping our customers, but this also means order preparation is delayed.
  4. Orders with full length bars of Profile will be ready for dispatch on the Next Business Day from cleared payment at the earliest. This is due to the limited number of freight providers who can accept a 6.0 metre load. Orders must be paid by 12pm to aim for next business day delivery.
  5. The size or complexity of your order. The larger the order, the longer it takes to prepare. Likewise, orders with lots of profile cutting, tapping or drilling take much longer to prepare as we need to ensure we are following the customer's instructions.
  6. The Order Queue. We routinely have dozens of orders on any given day. Order preparation is determined by the time of payment. So if your order is urgent and needs to be in the production queue quickly, we again recommend placing the order online, ensuring your order is complete and paying with credit card.

Despite the above this is not a guarantee and we accept no responsibility or liability for the timing of order availability

If you are picking up your order, the steps are:

  1. Customer's order placed online
  2. Order contents, cutting and freight costs verified by Profilium
  3. Profilium issues our Invoice
  4. Customer pays against the Invoice using EFT or Credit Card. 
  5. Cleared payment received from Customer (if using credit card this is instantaneous). If using a credit card you will receive an automated email receipt of payment from the secure eWay payment gateway.
  6. Work order issued to Profilium factory to prepare the order, including cutting and packing for dispatch
  7. Order completed and Customer/ Courier advised by Phone or Email that order is ready for Pick-Up
  8. Customer/ Courier collects the order from our loading dock. Note the loading dock is only open Monday to Friday from 7.30am to 5.00pm. If a forklift is required, please confirm a collection time to ensure we have a forklift driver available./expand]

Out of Stock itemsWhen will you have more stock?

There are two scenarios why an items is shown as Out of Stock on our Web Store:

  1. This is an item that we routinely stock and we have simply sold out. We will normally add a note for these items and give an approximate indication of when more stock will arrive. Normally the worst case scenario is 10 weeks (sea freight) to re-stock profiles or large accessories, or 1 week for small/ medium accessories (air freight).
  2. The item is not routinely stocked here in Australia and is classified as a "Special Order Item". The product listing will generally state that this is a Special Order Item and will list the minimum order requirements or other information about the product. In general we will only order these items for specific projects and with minimum order quantities applying. Additional freight costs may apply, eg sea freight or air freight ex-Italy. Shipping time frames will depend on the item and quantity and the lead time provided by the manufacturer.

For both cases, we suggest you give us a call on 02 9707 5800 or send an email to discuss your requirements.

Can you build my Structure?

I have a design. Can you build the structure for me?

Yes! We are happy to quote Trade Labour and Materials to build your structure according to your design. We prefer a CAD drawing that includes all dimensions and instructions, however if the structure is simple, we may be able to work from a hand drawn sketch.

Once we have confirmed the final design with you, we can build the structure and have it fully assembled ready for dispatch, or in most circumstances we can "flat pack" the structure for ease of shipping and ready to be assembled by you on your site.

I have an idea but no design. Can you design and build the structure for me?

Yes! Selling profile is not our main business. We are machinery manufacturers and so we have a team of mechanical and automation engineers and tradespeople who are very experienced at designing, manufacturing and commissioning everything from small static structures, to large multi-million dollar turnkey projects. We are happy to quote for Engineering Design and Project Management, Trade Labour and Materials to design and build your structure. If required, we can even install and commission the structure at your site anywhere in Australia or overseas. Simply send us an EMAIL with the details of your project and we will contact you to arrange a site visit and/or quote.

Do you have a Showroom?

Can I come and look at the Profiles in your Sydney Showroom?

No. We are a Machinery Manufacturer and Wholesaler so we don't have a retail sales desk or showroom. With a prior appointment you are welcome to come and visit us to look at the Profiles in our warehouse and get some advice to help you complete your project. However, as our main business is a Machinery Manufacturer our staff are often on the road performing installations or quotes, so we ask if you can please make an appointment to ensure we have someone available to assist with your enquiry. Sales staff are only available Monday to Friday from 8am to 5pm (and our workshop closes at 3pm Mon - Thurs and at 12.30pm on Fridays).

For VIC and SA customers, please contact our local distributor.  Contact details are available HERE.

I would like a Catalogue

How do I get a printed Catalogue mailed to me?

Please note we are currently out of catalogues. Please refer to the online version - HERE or the Alusic catalogue HEREPlease note that we do not carry local stock of all items shown in the Alusic catalogue - please cross-reference with the website.

Just send us an EMAIL asking for one of our Catalogues and we will pop one in the mail!

Are your Machine Guards and Safety Fences OHS compliant?

Are your Machine Guards and Safety fences compliant with all relevant Australian OHS legislation?

The short answer is yes. We will not sell you a machine guard or safety fence that does not comply with all relevant Australian design standards or workplace health and safety legislation. Even if you offer to pay for us to build something that won't comply, we simply cannot provide a non-compliant machine guard or safety fence. Why? Most importantly because we strongly believe that safety should be every businesses number one priority and so in good conscience we simply cannot agree to supply a non-compliant structure. Secondly if we did supply a non-compliant structure, we will most likely be held jointly liable for any injury that occurred and knowingly supplying a non-compliant structure would void our insurance and see our business at a severe risk of legal prosecution.

Advice about Clean Rooms and High Altitude Training cells

Can you advise us how to optimise our Clean Room or High Altitude Training cell?

Yes, but only to a limited extent. In both cases we strongly suggest that you bring a design to us that has been confirmed as being workable as a clean room or high altitude training cell. We can then work with you and your team to ensure the structure we build will meet the design requirements, including where necessary, to make suggestions to improve the structural integrity of the structure.